I.Background

Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), aims to protect personal data in information and communications systems both in the government and the private sector. It ensures that entities or organizations processing personal data establish policies, and implement measures and procedures that guarantee the safety and security of personal data under their control or custody, thereby upholding an individual’s data privacy rights.

II.Introduction

A.Policy Statement

At Protacio Health, we are dedicated to protecting the privacy and confidentiality of your           personal health information. This Patient Privacy Policy explains how we collect, use, and safeguard your health-related data and your rights as a patient. By using our healthcare services and accessing our website, consistent with the Data Privacy Act of 2012 and other applicable laws.

B.Our Commitment to Protect Your Privacy

At Protacio Health, we hold your privacy and confidentiality in the highest regard. We are dedicated to maintaining the security of your personal information and health-related data. This commitment extends to every interaction you have with our hospital, whether it’s in person, over the phone, or on our website.

C.Respect for Your Privacy

We respect your right to privacy and understand the sensitive nature of your personal health information. Our staff is trained to ensure the confidentiality and security of your data.

D.Transparency and Openness

We are committed to being transparent about our data practices. Our Privacy Policy, readily available on our website www.protaciohealth.com, outlines how we collect, use, and protect your information. It also explains your rights as a patient.

E.Our Patient Privacy Policy

We hold your privacy and the security of your personal health information in the highest regard. This Patient Privacy Policy outlines how we collect, use, and protect your health-related data and your rights as a patient. By accessing our healthcare services and visiting our website www.protaciohealth.com, you consent to the practices described in this policy.

III.Definition of Terms

This section provides definitions for key terms and phrases used in our Privacy Policy to help you better understand the information presented.

A. Personal Information: Any information that identifies, relates to, describes, or is capable of being associated with an individual, directly or indirectly.

B. Health Information: Information that pertains to an individual’s physical or mental health, including medical history, diagnosis, treatment, and other healthcare-related data.

C. Data Processing: Any operation or set of operations performed on personal information, such as collection, storage, retrieval, use, disclosure, or deletion.

D. Consent: An individual’s voluntary and informed agreement to the collection, use, or disclosure of their personal information for specific purposes.

IV.Scope of Privacy Policy

This Privacy Policy is intended to clarify how Protacio Health handles personal information and data. It applies to all individuals who interact with our healthcare services and website. The policy covers the following areas:

A. Website Visitors: This Privacy Policy applies to all visitors to our website, including those who browse or seek information without actively providing personal data.

B. Patients: As a patient at Protacio Health, your personal health information is protected under this Privacy Policy, whether you access our services in-person, through telehealth, or via our patient portal.

C. Online Services: If you use our online services, such as appointment scheduling, accessing medical records, or submitting inquiries, this Privacy Policy governs the collection and processing of your personal information.

D. Healthcare Providers: Our Privacy Policy applies to healthcare providers and employees who handle patient information as part of their responsibilities.

E. Third-Party Services: While we strive to protect your privacy when you access external links or services on our website, this Privacy Policy does not extend to third-party websites or services. We encourage you to review the privacy policies of these external entities separately.

Key Points to Remember:

• Your personal health information is safeguarded, and access is limited to authorized healthcare providers.
• We may collect and process personal information for treatment, payment, and healthcare operations as outlined in the Data Privacy Act of 2012 and other applicable laws.
• Your rights as a patient are respected, and you have the ability to access, amend, or restrict your personal health information as permitted by law.
• Security measures are in place to protect your data, including encryption, access controls, and regular security assessments.
• This Privacy Policy may be updated periodically to ensure alignment with evolving healthcare regulations and technology.
• By using our healthcare services and visiting our website, you consent to the practices detailed in this Privacy Policy.

Protacio Health is committed to maintaining the highest standards of data protection and patient privacy. If you have any questions, concerns, or require clarification on any aspect of this Privacy Policy, please do not hesitate to contact our Privacy Officer at dpo@protaciohealth.com

V.Personal Data Collected

Protacio Health collects the following Personal Data, as may be applicable and necessary for its specific legitimate purposes:

• Personal details such as name, birth, gender, civil status and affiliations;
• Contact information such as address, email, mobile and telephone numbers;
• Medical information such as physical, psychiatric and psychological information;

VI.Collection Method

Protacio Health collects Personal Data physically through printed forms, attachments, and other documents required by its medical units and administrative offices, or electronically through electronic systems, electronic platforms, e-forms, email, or electronic submission of information directly by the Data Subject or by Protacio Health associates.

VII.Purpose of Collected Personal Data

Protacio Health collects and processes Personal Data for the following purposes:

A. Information You Provide: We may collect personal information that you voluntarily provide when using our website, including your name, contact information, and any details you submit through contact forms or registration.

B. Automatically Collected Information: We may also automatically collect certain information, such as your IP address, browser type, operating system, and usage data. This is done using cookies and similar tracking technologies.

C. Communication: To respond to your inquiries and provide information or services that you request.

D. Website Improvement: To enhance our website’s functionality, content, and user experience based on user behavior and preferences.

E. Consent: By using our website and providing personal information, you give your informed consent to the collection, processing, and use of your data for the purposes outlined in this policy. You have the right to withdraw your consent at any time.

 VIII.Storage, Location, Transmission and Transfer of Personal Data

Personal Data are stored in physical and electronic data processing systems managed by groups, offices, and units of Protacio Health. Physical records are generally stored in folders or envelopes in drawers or shelves. Electronic records are generally stored in servers in the possession or control of Protacio Health.

Personal Data are transmitted and transferred in accordance with Chapter III of the Data Privacy Act of 2012 and Rule V of its Implementing Rules and Regulations.

IX.Method of Use

Protacio Health uses Personal Data proportionately as necessary for its legitimate purposes in accordance with Protacio Health Policies. Personal Data are used in accordance with the Data Privacy Act of 2012, issuances of the National Privacy Commission and the Department of Health.

X.Retention Period

Protacio Health retains data in accordance with its policies on retention observing laws and government rules and regulations. In the absence of an applicable rule of retention, Personal Data shall be retained by Protacio Health, office, or unit in accordance with locally and internationally accepted practices and standards.

XI.Inquiries

At Protacio Health, we are here to assist you. Please feel free to contact us with any questions or requests you may have. Here our contact information:

ADDRESS:

Protacio Health 484 Quirino Avenue Tambo, Paranaque CIty,
Metro Manila

CONTACT NUMBER:

+63 (2) 8852-2953
+63 (2) 8852-1181

EMAIL ADDRESS:

inquiries@protaciohealth.com

dpo@protaciohealth.com

Thank you for considering Protacio Health for your healthcare needs. We are here to provide you with the information and assistance you require.